TERMS & CONDITIONS

 

 

GENERAL

The web shop www.tellkiddo.com is executed and owned by the company Tellkiddo AB, registered at Själsö Krokvägen 32B, 622 76 Visby, Sweden, with VAT registration number SE559001848601. All products remain the property of Tellkiddo until full payment has been made. All attempts to deceive will be reported to the Police. We reserve the right to correct any mistake or error printed on this site. Due to the digital format of photographs we cannot grant that the pictures reflect the exact nature of the real products.

DELIVERY TIME

We will always try to ship your order within 1 business day from that you have made your order. Orders placed on weekends and holidays will be shipped the next business day.

This may vary depending on the size of your order and or product availability.

APPROXIMATE DELIVERY TIME BY COUNTRY / REGION

Sweden: 3-5 business days

Europe: 3-6 business days

USA: 4-7 business days

Rest of the world: 5-10 business days

 

 

SHIPMENT FEE BY COUNTRY

Sweden: 

Shipments within Sweden are charged 30SEK and are fulfilled by Posten ( Most often varubrev, depending on the size of your order).

Europe: 

Shipments within Europe are charged 40SEK. Local tax and duties might be added upon delivery when shipping to countries outside the European Union.

Important information for non-eu clients:

Please take into account that international shipments outside the european union, might bring some additional duties, fees and taxes once the shipment reaches your country.

Tellkiddo AB cannot control or predict these charges, it is your responsibility to pay any additional charges for customs clearance.

We recommend to request information at your local customs office in order to calculate any potential additional fees. 

Swedish VAT (25%) is removed from your total in the checkout, but local taxes and duties might be added upon delivery by your local import office.

USA: 

Shipments to USA are charged 80SEK

The shipments are fulfilled by DHL or FEDEX. Swedish VAT (25%) is removed from your total in the checkout, but local taxes and duties will be added upon delivery by your local import office.

Rest of the world

The shipping fee for international orders is 80SEK. The shipments are fulfilled by DHL or FEDEX.

 

 

Orders are shipped out from Tellkiddo warehouse located in Jönköping, Sweden.

All prices shown on products include 25% Swedish VAT. If your delivery address is within European Union (EU), you will pay the price incl 25% VAT. If your delivery address is outside the EU, the price to pay will be without VAT. The total is adjusted in the checkout, see "Tax reduction".

 

 

IMPORT TAX AND DUTY (FOR CUSTOMERS OUTSIDE THE EUROPEAN UNION)

When ordering from countries outside the EU, you will need to pay import Tax and Duty according to the local rules in your country at the delivery of your order. Therefore, the order value does not include Swedish VAT. The amount of Tax and Duty to pay is different in every country.

PAYMENT

Payments are handled by Klarna or Paypal. You can pay with Visa, MasterCard and other alternatives depending on your location. The transaction of credit card data is encrypted. Tellkiddo does not store any credit card data.

 

 

RETURNS AND EXCHANGES

You have the right to return your ordered products within 14 days of receiving the products, given that the product is unused and in its original condition. In case of exchange or return, you will pay for the return shipping, and Tellkiddo will not refund any shipment or payment costs. In case of a quality claim due to a damaged or faulty product, we will replace the product free of charge or refund what you have paid, including the shipping cost. We follow Swedish laws in case of returns and disputes.

 

 

RETURN SHIPPING

If you need to return a product, please contact us at hello@tellkiddo.com. If possible use the same bag your order was received in. Stick the return waybill over the old waybill and return the package to the delivery service. Please note that you as a customer are responsible for the goods until they reach us, why it is important you keep the tracking number.

PAYMENT REFUND

In case of a return we will refund your payment. Any payment costs related to the purchase will not be refunded. We will refund the payment to your card or PayPal account as soon as we have recieved the product back and confirmed that it is unused and in its original condition.

 

 

QUALITY CLAIMS

If you need to make a claim regarding your Tellkiddo product purchased at Tellkiddo.com due to a flaw in its quality, please contact us at hello@tellkiddo.com. We will evaluate the defect and try to help you. Claim rights do not apply to defects caused by wear and tear or incorrect usage. To verify that the product was bought at a Tellkiddo shop we ask you to always present the original web order number in case of a claim. If you contact us by email, please explain the reason for your claim and send along high quality images of the defect plus your web order number. We follow Swedish consumer laws in claim cases.

For Tellkiddo products purchased at an other retailer (ie not at www.Tellkiddo.com) we kindly ask you to contact the retailer with your claim, and they will help you.

If we approve your claim, we will:

1. Repair the product if possible.

2. If the product is not repairable, we will send you a return waybill to return the defective product and send you a new product. We will pay for the shipment costs.

3. If the product is not repairable and is discontinued, we will furnish you with a similar product or refund you for the product.

 

 

TRANSPORT DAMAGES

If a package is damaged at arrival, you should report it immediately at the site to the courier or package hub. If you have opened the package and detect a damage, please contact us.

 

 

UNCOLLECTED DELIVERIES

A package will be kept at the delivery hub for 14 days. If you don’t collect it and it is returned to us, we will charge you for the costs incurred, 300kr within Sweden, 50 EUR in Europe and 60 EUR in rest of the world.

 

 

PERSONAL DATA

According to Swedish law, we have to ask for your approval to treat your personal data. All the information you give us or that we get when you visit our site will be handled responsibly and safely by Tellkiddo. The information will be used to enable us to fulfill our business responsibilities to you and for marketing purposes. Tellkiddo will not provide your personal data to a 3rd party for marketing purposes unless you agree to it. If the personal data is incorrect or irrelevant, you have the right to request that it is corrected or deleted.

 

 

COOKIES

We use cookies on our site to give you a better shopping experience, and for allowing us to analyze traffic and behavior.

You can determine the use and scope of cookies in your computer settings. You can set your computer so that every time when a cookie is being placed, you are alerted or you can turn off all cookies via your browser (in the Help function of your browser, you can learn how to change or update your cookies correctly). We would like to point out that this is considered a computer setting and these settings only apply for the computer on which it is made. If you use more than one computer, the settings must be made on each computer

Our checkout solution is provided by Klarna (Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden) and uses cookies to offer you the best possible, tailored, online experience when you use Klarna's checkout. The exact cookies and purposes for which they are used can be found here: http://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf

 

 

FORCE MAJEURE

If Tellkiddo fails to comply with the agreement because of unusual adverse circumstances outside of its control due to force majeure such as strikes, civil unrest, war or natural catastrophes such as earthquakes, volcanic action and other similar matters, then Tellkiddo cannot be held responsible.

 

 

 

 

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